Airport ground staff play a vital role in ensuring smooth airport operations and passenger services. Their key responsibilities include assisting passengers during check-in, managing baggage handling, guiding boarding and deboarding processes, and providing information about flights. They ensure passenger safety by coordinating with security teams and handling emergencies. Daily tasks also involve directing aircraft on the ground, fueling, and catering. Strong communication, problem-solving skills, and a customer-friendly attitude are essential. Ground staff work in shifts to keep airport operations running efficiently 24/7.